BharatMed ("BharatMed" or "we") takes the privacy of your information seriously. This privacy notice describes how we collect, use, and protect your personal information.
Note: Omi-Online Medicine India has been rebranded as BharatMed. The app, its entire functionality and data remain the same - it is rebranded for strategic purposes. All references to Omi-Online Medicine India in the Terms and Conditions and Privacy Policy of this app shall be deemed to refer to BharatMed.
In this Privacy Notice, the following definitions are used:
A small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.
Includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.
Any applicable law for the time being in force relating to the processing of Data.
Select third parties (including BharatMed) with whom we have contracts for the businesses described in this Privacy Notice.
Includes entities to whom we or other BharatMed will disclose your Data in order to process information for a specific purpose pursuant to written contract.
The natural person who accesses our stores, website or mobile application.
BharatMed collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:
We collect Data in the following ways:
We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks).
We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us.
To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another BharatMed), to interact directly with our website or mobile application to provide or receive Data about you.
Any or all the above Data may be required by us from time to time to provide information relating to BharatMed and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:
We may share your Data with/ for:
We may make available to you services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such service, customer information related to those transactions may be shared with such Partner.
We may make available to you products, services and /or applications of BharatMed, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests.
We or other BharatMed may share your Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing.
As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transaction. Any Data that we receive from a third party pursuant to such transactions will be processed in accordance with this Privacy Notice and applicable law.
We may release Data when we believe release is appropriate to comply with applicable law or legal process, enforce or apply the Terms of Use of our website or mobile application and other agreements, protect BharatMed against harm or financial loss, when we believe disclosure is necessary to protect individuals' vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail at our email address provided below.
When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of BharatMed as described in this Privacy Notice.
You have the following rights in relation to your sensitive personal information and you can exercise it by submitting a request as described in the "How to Contact Us" section below:
It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
We ask for the following app permissions while onboarding, in order to optimize the experience for you:
It is recommended that you set your location sharing 'Always' as it helps us to show you location specific data like availability of products. You can change this anytime.
To allow you to take a photo of prescriptions & directly upload it to the app.
Media access permission is needed to store and retrieve your uploads such as prescription uploads on your device.
To support automatic OTP confirmation, so that you don't have to enter the authentication code manually.
This helps us to send you payment related SMS by our payment partner JustPay.
To ensure optimal app performance and connectivity.
Our business changes constantly and our Privacy Notice may also change. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application and you are deemed to have accepted the terms of the updated Privacy Notice on your first use of our website or mobile application or first purchase of the products and/or services following the alterations.
To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at [email protected]. You may contact us for information on Service Providers, Partners and BharatMed with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.